Key to the success of efficient and effective operations is the integration of multiple relevant data sources in order to provide staff with the most up to date supporting information possible. The availability of this information helps ensure the best decision is made as quickly as possible.

Managing the demand for services effectively is the key to ensuring operational capacity in these times of change. Effective demand management needs more than just convergence of allied technologies and interfaces between existing systems. It requires a much richer and deeper level of integration coupled with intelligent solutions both within the service and public-facing. When managed at this level a service will be able: